If you've received an item that doesn't match your order, or if the item is faulty, not as described, or doesn't meet the standards of quality or fitness for purpose, you're entitled to a full refund or exchange. To initiate a return, please contact us within 14 days of receiving the item. We'll cover the return shipping costs for incorrect or faulty items. The product must be returned in its original condition and packaging, with all tags and accessories included, and must not have been used.
Returns Due to Change of Mind or Unwanted Gifts
If you've simply changed your mind about a purchase, or if you've received an item as a gift that you don't want, our return policy doesn't guarantee a refund. However, we may offer exchange or store credit options at our discretion. If you'd like to explore these options, you can submit a request within 30 days of purchase. Please note that you'll be responsible for the cost of returning the item. The product must be in its original condition and packaging, with all tags and accessories included, and must not have been used.
Condition of Returned Products
For a refund, exchange, or store credit to be processed, products must meet the following conditions:
- Be in their original condition and packaging
- Have all tags and accessories included
- Show no signs of wear or use
A refund, exchange, or store credit option will only be issued once we've confirmed the product's condition meets these requirements.
How to Initiate a Return or Exchange
To initiate a return or exchange, please contact our customer service team with your order details and reason for return or exchange. We'll guide you through the process and provide any necessary instructions.
Contact our customer service
For inquiries regarding our return policy, please contact customer service using the contact form or your original method of purchase. We will be happy to assist you. Please allow five business days for a response after contacting us.
Thank you for your understanding.
Thank you for your understanding.